How can we help?

You can plan local trips without an account. Sign in when you want to sync trips or collaborate across devices.

Reisen supports Sign in with Apple, Google, and email with a password. If email confirmation is enabled, open the confirmation message before signing in. When using Apple’s Hide My Email, invitations must be sent to the private relay address associated with your Reisen account.

Sign in with the same email address that received the invitation. After accepting, the trip appears with your other journeys. If it does not appear, reopen Reisen and confirm you are using the invited account.

Open a trip, choose People, and add a companion using the email address they will use to sign in. Trip organizers can manage invitations and membership.

Open the shared trip, choose the more-options button, then select Leave Trip. Leaving removes the trip from your Reisen account but does not delete it for the organizer or other members.

Open a trip and choose Expenses. Add the amount, payer, participants, and split method. Reisen calculates each member’s balance and provides settle-up suggestions.

Open Documents inside a trip to add a PDF or image. Documents in synced trips are available to authorized trip members. Only upload documents you are permitted to share.

Confirm you are signed into the same Reisen account and have an internet connection. Reopen the app to refresh. Local-only trips created while signed out remain on that device until they are associated with a signed-in account.

In Reisen, open Account, choose Delete account, review the consequences, and confirm Delete account permanently. You do not need to contact support.

Your account, profile, pending invitations, and synced account data are removed. Trips you organize are deleted for everyone, including their itinerary, expenses, documents, members, and invitations. Trips you joined remain available to their organizers and other members; your traveler record is de-identified as “Former traveler” so shared expense history remains understandable. Local-only trips remain on your device.

If deletion cannot finish, try again while connected to the internet or contact support@stratuslens.com.